How do I calculate shipping for my order?
To check the delivery time for your city or calculate the shipping cost, it is best to carry out a shipping simulation by informing the recipient's zip code. Choose the product you want to purchase and click 'Buy'. On the next page, the Shopping Cart, enter the destination zip code and click on 'Calculate Shipping'. Shipping options, prices and delivery times for your city will be displayed. If no results are displayed when entering the destination ZIP code, check that a number has not been entered incorrectly.
Can I change the delivery address?
You will only be able to change the delivery address before completing your order. After completing the order, these changes cannot be made. To change your registration details, click on 'Log in' located in the top right corner of the website and use your email and password to access the Customer Center. Click 'Change Registration' to edit your delivery and/or billing addresses. Remember to click 'Save' whenever you make changes to your personal and access data.
What are the ways to send orders?
We work with shipping throughout Brazil through the Post Office in the PAC and Sedex Order or Collect in Store modes. To check the delivery time for your city or calculate the shipping cost, it is best to carry out a shipping simulation by informing the recipient's zip code. Choose the product you want to purchase and click 'Buy'. On the next page, enter the destination zip code and click on 'Calculate Shipping'. Shipping options, prices and delivery times for your city will be displayed. To Pick Up in Store, as soon as you enter your zip code, this option will appear, where it is free.
What are the delivery times for in-store purchases?
We work with shipping throughout Brazil through the Post Office in the PAC Order and Sedex modes. To check the delivery time for your city, it is best to carry out a shipping simulation by informing the recipient's zip code.
It is important to note that Saturdays, Sundays and holidays are not included in the working day count. Furthermore, delivery times may change without prior notice in cases of force majeure, such as accidents, rainy days, floods, traffic chaos, suspected fraud, strikes or any other event that prevents the service from being performed under normal conditions. .
What is Posting Time and Delivery Time?
The Postage Deadline is the period between approval of payment and delivery of the order to the carriers, which can take up to 5 business days to complete and includes the time for Separation of products and Shipping. The Delivery Time is only counted in business days (Saturdays, Sundays and holidays are not included), it varies according to the shipping method chosen when finalizing the order and starts to be counted from the next business day to the posting date. .
How do I track the shipment of an order at the Post Office?
When an order is delivered to the Post Office, we automatically send an email message informing you of your order's tracking code. This code is used to track the shipping status and register delivery to the recipient's address. To track a delivery on the Correios website, click here.
In some cases, the tracking code can be provided within 24 hours, on business days, after the order is shipped. If the post is recent, there may be no information in the tracking system and you will need to wait a few hours for the shipping details to update.
How many delivery attempts are made?
Deliveries take place from Monday to Friday, from 8am to 6pm, excluding holidays. The Post Office makes up to three delivery attempts. When there is no one to receive the goods, a new attempt is made within two working days. After three attempts, it returns to our store address and it is up to the customer to request reshipment upon confirmation of the delivery address.
My order is listed as 'Delivered', but I have not received it. What should I do?
Porters, receptionists, secretaries and family members are authorized to receive goods delivered by the Post Office, as long as they acknowledge that they know the recipient, sign the delivery protocol and present a valid identification document. For this reason, it is important that you check that the request has not been received by someone you know or family members.
If this has not happened, contact our Customer Service within 7 calendar days from the date of delivery to open a complaint with the Post Office, in order to internally determine the name of the person responsible for receipt and the date of delivery. .
My order is listed as 'Awaiting Collection'. What should I do?
Correios may not carry out home delivery in some cities or rural areas, addresses that are difficult to access or present operational risks. In these cases, the company offers the option of pickup at the branch closest to the recipient, also called Posta Restante.
If this happens, the agency's address will be available in your tracking, and for the withdrawal to occur, you will need to present the tracking code and a valid personal document with a photo. If you prefer, click here to check the branch closest to your address.
What should I do if the packaging is broken?
All products sold on our website are sent in our company's packaging, developed to guarantee the quality of the products and avoid damage. In the presence of the delivery person, check that our store label is not broken. If this happens, refuse receipt and contact our Customer Service.
If an authorized third party (doorman, employee, family member, etc.) receives delivery of your order, they must be able to check the condition of the product received and refuse if there are problems. Further claims will not be accepted.
Why are there areas with Delivery Restrictions?
With the increase in incidents of theft from delivery people and delivery vehicles in almost all states, mainly in the metropolitan regions of São Paulo and Rio de Janeiro, the Post Office has defined areas that do not present minimum security conditions for the transported cargo and the postal employee . These are called delivery restricted areas (ARE).
In these locations, Correios adopts defensive delivery measures. The first consists of Logistics and Risk Management using tracking, escort and tactical support by the distribution units, which will plan the delivery. To make these actions viable, there will be an increase of up to 7 (seven) days in the normal delivery time.
In cases where it is not possible to guarantee the safety of the postal item and the delivery person, not even with the recommendations mentioned above, delivery will be internal, that is, the item will be available for collection at a service unit close to the recipient's address. , which will be informed through the product tracking code or through our Customer Service.